Join the Aesteem Team
Client Coordinator + Medical Assistant
Position: Client Coordinator + Medical Assistant
Location: Dallas, TX 75206 (Relocation required)
Language: English proficiency required; Spanish fluency preferred
About Us: The name Aes•teem is an integration of aesthetics and esteem, embodying the idea that medical aesthetics can be a powerful tool to boost self-esteem. Our goal is to create a luxurious, relaxing, and soft environment while delivering the results our clients crave.
We’re looking for a part-time Client Coordinator + Medical Assistant to join our team in Dallas!
About the Job
The Client Coordinator + Medical Assistant plays a dual role in directing the client experience and ensuring smooth spa operations. Responsibilities include managing front desk activities—scheduling, payments, answering phones, and client communication—while also assisting our providers with medical treatments as needed. This role is critical for maintaining the efficiency and flow of the spa while providing exceptional client care.
Key Responsibilities:
Client Relations:
Greet clients warmly and maintain a welcoming atmosphere.
Clearly communicate the spa’s services, procedures, and products.
Respond promptly to client inquiries via phone, email, and in person.
Follow up with clients after treatments to ensure satisfaction.
Appointment Scheduling:
Schedule and coordinate client appointments, optimizing the spa’s resources and maintaining an organized calendar.
Confirm appointments and provide pre-appointment instructions.
Regularly review the schedule to ensure provider time and resources are optimized.
Billing and Payments:
Process client payments and handle billing inquiries efficiently.
Maintain accurate, confidential client records, adhering to HIPAA regulations.
Client Education:
Provide clients with information on treatments, skincare products, and aftercare instructions.
Stay updated on industry trends and developments in medical aesthetics.
Problem Resolution:
- Address and resolve client concerns in a professional, timely manner.
- Collaborate with the management team to improve services based on client feedback.
Client Retention & Upselling:
- Encourage follow-up appointments, product purchases, and upsell memberships or packages.
- Support client retention by ensuring every client leaves feeling valued and satisfied.
- Perform outbound client follow ups and book phone call appointments to check in with clients.
Social Media & Marketing Support:
- Assist in creating social media content by capturing treatment moments (with permission) and promoting new services or promotions.
- Inform clients about special offers or upcoming events during their visits.
Client Feedback & Reviews:
- Actively seek client feedback to enhance the quality of services.
- Encourage clients to leave reviews on relevant platforms to improve visibility and reputation.
Admin Tasks for Aesteem Learning:
Communicate with students via phone or email about available training dates, virtual training, and model booking.
Draft custom contracts for students and ensure completion according to protocol.
Medical Assistance:
Assist providers by prepping treatment rooms, restocking supplies, preparing medical trays, and maintaining cleanliness.
Manage spa laundry, including cleaning, folding, and organizing.
Monitor and maintain inventory levels, alerting management when stock is low.
Be aware of emergency response protocols and assist during any medical concerns.
Qualifications:
- Previous experience in customer service, sales, or client relations.
- Strong interpersonal and communication skills.
- Knowledge of or interest in medical spa treatments and aesthetics. (Bonus if you’re an aesthetician or nursing student)
- Exceptional organizational skills with attention to detail.
- Proficient in appointment scheduling software and basic computer skills.
- Preferred: CPR/First Aid certification.
- Required: Ability to multitask and manage time efficiently in a fast-paced environment.
Benefits:
- Competitive pay, including commission.
- Employee discounts on spa treatments and products.
Job Type: Part-time
Expected hours: 20 – 30 per week
Schedule: Flexible, including 4-hour and 8-hour shifts
If you’re ready to embark on a rewarding career journey with Aesteem Aesthetics, email your resume to info@aesteemaesthetics.com. We look forward to welcoming you to our team!
Aesthetician + Laser Technician
Aesthetician + Laser Technician
Position: Aesthetician + Laser Technician
Location: Dallas, TX 75206
Language: English proficiency required
Job Type: Part-time
Expected Hours: Flexible, including evenings and weekends as needed.
About Us:
The name Aes•teem is an integration of aesthetics and esteem, embodying the idea that medical aesthetics can be a powerful tool to boost self-esteem. Our goal is to create a luxurious, relaxing, and soft environment while delivering the results our clients crave.
We’re looking for a part-time Aesthetician + Laser Technician to join our team in Dallas!
About the Job:
The Aesthetician + Laser Technician plays a key role in delivering high-quality skincare treatments and ensuring client satisfaction. Responsibilities include performing advanced skincare procedures such as facials, chemical peels, microneedling, Hydrafacial, dermaplaning, and laser treatments, conducting client consultations, recommending products, and maintaining a professional treatment environment.
Key Responsibilities:
Skincare Treatments & Consultations:
- Perform a wide range of skincare treatments, including facials, chemical peels, microneedling, Hydrafacial, dermaplaning, and CoolPeel Laser.
- Conduct thorough consultations to assess skincare concerns and develop personalized treatment plans.
Client Education & Product Recommendations:
- Educate clients on skincare routines and post-treatment care.
- Recommend products sold by Aesteem Aesthetics to support client results.
- Promote memberships and encourage client retention.
Social Media & Marketing Support:
- Reshare and promote Aesteem Aesthetics on your professional Instagram account.
- Attend brand photoshoots and marketing events associated with Aesteem Aesthetics.
Treatment Room & Inventory Maintenance:
- Maintain a clean and organized treatment room, ensuring tools and equipment are sanitized.
- Launder and fold linens daily.
- Assist in maintaining accurate inventory counts as directed by management.
Administrative & Compliance:
- Keep accurate client records and treatment notes, adhering to regulatory standards.
- Stay updated on the latest skincare trends, technologies, and products through continuing education.
Qualifications:
- Valid state license as an aesthetician.
- Laser technician certification required.
- Experience in a medical spa or dermatology practice preferred.
- Strong interpersonal and communication skills.
- Flexibility to work evenings and weekends as needed.
- Professional demeanor and appearance.
Physical Requirements:
- Ability to stand for extended periods.
- Manual dexterity to perform skincare procedures.
- Ability to lift and carry equipment and supplies as needed.
Benefits:
- Competitive pay, including commission and tips.
- Employee discounts on spa treatments and products.
If you’re ready to embark on a rewarding career journey with Aesteem Aesthetics, email your resume to info@aesteemaesthetics.com. We look forward to welcoming you to our team!
